How Advantplay Handles Your Data

What We Collect and When

We collect information in stages rather than all at once. At sign-up we ask for your name, date of birth, email, mobile number and a password. Once you make your first deposit or approach a withdrawal, we ask for identity documents such as a driver licence or passport, plus proof of address if a payment method needs it. If you use PayID, POLi, a Visa or Mastercard, or a crypto wallet address, we record the transaction details needed to move funds and to match deposits with withdrawals under the same identity.

We also collect technical data automatically: IP address, device type, browser, session length and which pokies or live tables you played. This helps us keep accounts secure, detect bots or bonus abuse, and troubleshoot issues our support team raises with the games providers.

Verification and Anti-Fraud Checks

Before we release a withdrawal, we confirm that the person depositing and the person cashing out are one and the same. That means matching your ID document, your registered payment methods and, where relevant, your bank or crypto exchange details. This is standard practice across regulated and offshore casinos alike, and it protects you from someone else accessing your winnings as much as it protects us from fraud. Delays at this stage are almost always about a mismatched name, an expired ID or a payment method that was not registered under your account.

How Long We Keep Your Information

We retain account and transaction records for as long as your account is active, plus a further period after closure to meet anti-money-laundering, dispute-resolution and accounting obligations. Support chat logs are typically kept for a shorter window unless they relate to an open complaint. If you close your account permanently, financial and identity records tied to real-money play are retained only as long as reasonably required before being deleted or anonymised; marketing preferences and non-essential activity data are removed sooner.

Who We Share Data With

We share data only where it is needed to run the service. Payment processors handling PayID, POLi, card and crypto transactions see the details required to complete a transfer. Game studios such as Pragmatic Play, Evolution, Nolimit City and Betsoft receive session and bet data needed to run the games themselves, not your identity documents. Fraud-prevention and identity-verification vendors may check your documents against known-fraud databases. We do not sell player data to advertisers.

Security Measures

Payment details are tokenised or encrypted in transit and at rest. Access to identity documents and financial records is limited to staff who need them for verification, support or compliance work, and access is logged. No online system is unbreakable, so we also ask players to use a unique password, enable any two-factor option offered on their account and avoid sharing login details.

Your Rights as a Player

• Request a copy of the personal data we hold on your account
• Ask us to correct inaccurate details such as a misspelled name or old address
• Request deletion of non-essential data once legal retention periods have passed
• Opt out of marketing emails and SMS at any time without affecting your account access
• Ask which third parties your data has been shared with for a given transaction

To exercise any of these rights, contact support through live chat or email with your account details so we can verify it is really you asking. We aim to respond within a reasonable timeframe and will let you know if a request affects an open withdrawal, bonus or dispute.

Related Pages

This page covers data handling only. For account rules, bonus wagering and withdrawal conditions, see our Terms & Conditions. For deposit and payout mechanics tied to PayID, POLi and crypto, see Payments. For safer-play tools and limits, see Responsible Gaming. Ready to play? Create your account.